Privacy Policy

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Introduction

This Privacy Policy applies to Covered Logistics LLC and covers how we collect and use your data. By using our website, you consent to the data practices described in this statement.

Collection of Personal Information

We may collect personally identifiable information, such as your:

• First and last name
• Mailing address
• Email address
• Phone number
• Job title

If you purchase our products and services, we collect billing and banking information to complete the transaction. We do not collect any personal information about you unless you voluntarily provide it to us. You may be required to provide certain personal information when you use certain products or services, such as registering for an account, sending us an email, sending us an SMS message, or submitting payment information. We may also gather additional personal or non-personal information in the future.

Use of Personal Information: We use your personal information to:

• Operate and deliver the services you have requested
• Provide you with information, products, or services that you request from us
• Provide you with notices about your account
• Fulfill our obligations and enforce our rights arising from any contracts between you and us, including for billing and collection
• Notify you about changes to our website or any products or services we offer
• For any other purpose with your consent

We may also use your personal information to inform you of other products or services available from us and our affiliates.

Sharing Information with Third Parties

We do not sell, rent, or lease our customer lists to third parties. We may share data with trusted partners to help perform statistical analysis, send you email or postal mail, send you SMS messages, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to us, and they are required to maintain the confidentiality of your information. 

We may disclose your personal information without notice if required to do so by law or in the good faith belief that such action is necessary to:

• Conform to the edicts of the law or comply with legal process served on us
• Protect and defend our rights or property
• Act under exigent circumstances to protect the personal safety of users of our website or the public

SMS consent is not shared with third parties or affiliates for marketing purposes.

Automatically Collected Information

We may automatically collect information about your computer hardware and software, such as your IP address, browser type, domain names, access times, and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding the use of our website.

Use of Cookies

Our website may use "cookies" to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of our services or websites you visit.

Right to Deletion

Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will: 

• Delete your personal information from our records; and 
• Direct any service providers to delete your personal information from their records. 

Please note that we may not be able to comply with requests to delete your personal information if it is necessary to: 

• Complete the transaction for which the personal information was collected, maintain recordkeeping in accordance with state and federal law, and provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us; 
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity; 
• Debug to identify and repair errors that impair existing intended functionality; 
• Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law; 
• Comply with the California Electronic Communications Privacy Act; 
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent; 
• Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us; 
• Comply with an existing legal obligation; or 
• Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information. 

Children Under Thirteen

Covered Logistics LLC does not knowingly collect personally identifiable information from children under the age of 13. If you are under the age of 13, you must ask your parent or guardian for permission to use this website.

Email Communications

From time to time, Covered Logistics LLC may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our services, we may receive a notification when you open an email from Covered Logistics LLC or click on a link therein. 

If you would like to stop receiving marketing or promotional communications via email from Covered Logistics LLC, you may opt out of such communications by emailing customer.service@coveredlogistics.llc.

SMS Communication

By providing your phone number to Covered Logistics LLC, you are agreeing to receive SMS messages from us. This includes SMS messages for appointment scheduling, appointment reminders, post-visit instructions, lab notifications, and billing notifications. Message frequency varies. Message and data rates may apply. See privacy policy at coveredlogistics.llc/privacy-policy. Message HELP for help. Reply STOP to any message to opt out.

External Data Storage Sites

We may store your data on servers provided by third-party hosting vendors with whom we have contracted.

Changes to This Statement 

Covered Logistics LLC reserves the right to change this Policy from time to time. For example, when there are changes in our services, changes in our data protection practices, or changes in the law. When changes to this Policy are significant, we will inform you. You may receive a notice by sending an email to the primary email address specified in your account, by placing a prominent notice on our Covered Logistics LLC, and/or by updating any privacy information. Your continued use of the website and/or services available after such modifications will constitute your: (a) acknowledgment of the modified Policy; and (b) agreement to abide and be bound by that Policy.

Contact Information 

Covered Logistics LLC welcomes your questions or comments regarding this Policy. If you believe that Covered Logistics LLC has not adhered to this Policy, please contact us at: 

Covered Logistics LLC 

Suite 207 

Rancho Cucamonga, California 91730 

Email Address: 

customer.service@coveredlogistics.llc 

Phone Number: 

9093257408 

Effective as of March 31, 2025